6/5/2020
Our Management staff is working hard planning for the reopening and knowing that we will see all of you skating again has kept us going through these difficult times. All necessary protocols and best practices will be implemented to provide a safe environment for our customers, staff, players and guests.
While we do not have an opening date, we look forward to announcing that as soon as we have confirmation. We are anxiously awaiting the “all clear” from the county and city health officials and we will be letting you know when your programs will restart as well as any revised schedules.
Please keep an eye on your email, our website home page and our social media for notices on reopening. Be safe and we look forward to seeing you soon!
4/28/2020
We hope that you and your families are healthy and safe during this unprecedented time.
You may have seen news reports about federal and state authorities planning for the reopening of America. At Icetown, we look forward to reopening as soon as it is safe to do so. We are a dedicated team here who are working and developing our plans to reopen in order to create a safe and welcoming environment for you to feel comfortable and enjoy your time.
Please rest assured we will carefully open our facility in accordance with public health guidelines, and in a manner that safeguards the health and well-being of our members and team.
We look forward to providing updates about our facility’s reopening plans.
We also wanted to take this opportunity to reaffirm that all member billings, including billings for any additional services and fees, have been suspended. Billings will not be reinstated until such time as we are able to reopen.
Many of you have been with Icetown for many years, and we remain grateful to you for your loyalty and patience.
Please stay healthy and safe.
See you at the rink!
3/17/2020
To our amazing customers:
Today, an order passed down by the Health Officer of the County of Riverside has cancelled all events over 10 people. With our beloved community in mind, we are making the very difficult decision to do our part to help stop the spread of COVID-19 by temporarily closing of our Riverside location effective Tuesday, March 17, 2020.
We will evaluate our closures as things progress in the coming weeks, and will open only when it is safe to do so. We encourage you to continue to support small businesses like ours when we all reopen as this is a very challenging time for us all.
For all members on auto-billed programs, we are suspending all charges due on April 1, 2020 and will place all accounts on hold until we reopen for business. Additionally, all cancelled classes will be eligible for make-ups on flexible schedules to make sure everyone is compensated for cancelled classes.
For all Youth In-House and Adult League players, the seasons are not being cancelled. We are postponing the schedule until it is safe to open and resume games. We will be suspending all billing on April 1, 2020 for those players on the payment plan.
The entire Icetown team is deeply grateful to the heroic healthcare workers who are on the front-lines fighting this global pandemic. While nothing brings our Icetown team more happiness than providing our guests with a daily escape and fun on the ice, we will do so again when it is safe to. We look forward to all of this being over and wish you all health, safety and patience in these difficult times.
Best,
Icetown
